Refund and Cancellation Policy

1. General Terms

1.1. This document, Playhub Refund and Cancellation Policy (hereinafter – the Policy), contains our policies and provisions concerning the refunds and cancellations in relation to the Services provided by the Platform.

1.2. By visiting our Platform and using our Services you accept all terms and conditions of this Policy.

1.3. This Policy is a part of a body of documents that sets terms and conditions for using Playhub platform – Terms of Service, Privacy Policy, Cookie Policy. Unless defined otherwise by this Policy, all terms and definitions used herein shall have the meaning defined in the abovementioned documents.

1.4. This Policy, including its construction, method of adoption, performance, amendments, and termination, is subject to the legislation of the Republic of Cyprus.

2. Cancellation

2.1. The Seller has a right to cancel an Order if he/she is not able to complete the Order.

2.2. The Buyer has a right to cancel an Order if the Order is not completed by the Seller.

2.3. The Platform also has a right to cancel the Order due to technical reasons.

2.4. The cancellation of the Order cannot be processed until at least twenty-four (24) hours after the cancellation request has been submitted. In case of cancellation, money paid by the Buyer will be transferred to the Buyer’s balance integrated to the Platform.

3. Refunds

3.1. You will receive a full refund on your card (or any other mean of payment used to pay the order) in case:

• You did not receive your Order;
• Your Order does not match listing details;

3.2. The percentage of Order fulfilment is determined by the Platform and is not subject to appeal.

3.3. You can request a refund by creating a dispute or by contacting our customer support via live chat or via email [email protected]. Consideration of your refund request can take up to 2 weeks.

3.4. The processing time for a refund is determined by a payment method used. The status of your refund should be checked directly with your payment method provider.

3.5. The Policy does not cover and refunds will not be issued in the following cases:

• When Buyers have verified and confirmed the receipt of the Order;
• When transactions are/were made outside of the Platform;
• In case of Buyer’s dissatisfaction with the product, remorse, or if items were mistakenly purchased by the Buyer.